Refund Policy

1. Returns

Since all our items are handmade and often customized, we do not accept returns or exchanges unless the item you purchased is defective or damaged upon arrival.

2. Damaged or Defective Items

If you receive a defective item, please contact us within 48 hours of receiving your order with details of the product and the defect, including photo evidence. We will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement.

3. Custom Orders

Custom or personalized orders cannot be returned or refunded once production has started. We will communicate with you during the design process to ensure it matches your expectations before we begin handcrafting.

4. Cancellations

Orders can only be canceled within 24 hours of placement. After 24 hours, production materials may have already been allocated to your order, making it ineligible for cancellation.

5. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.